Apply through a letter addressed to:
Chief Engineer (T&D and
Admin)
DPSC Limited
Central Office Sanctoria,
Dishergarh, Burdwan
- 713333
The letter should contain the following:
- Name
of the organisation / person in whose name the connection will be taken.
- Location of the organisation,
where the connection will be taken.
- The
requirement of load
|
On
receipt of the letter a form will be issued from
Chief Engineer's Office in Central Office, Sanctoria,
Dishergarh, Burdwan- 713 333. Fill up the form
and deposit it in the address mentioned above.
Or download the downloadable form from this site.
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| 2.
How long does it take to get a new Connection? |
On
receipt of your form duly filled in, survey of
the site of connection will be undertaken by the
Company and an estimate will be prepared. Based
on the estimate you need to deposit the amount
and depending on the availability of sources this
might take from one week to three weeks time to
get the installation energized, if the consumer
had already got a clearance from the Electrical
Inspector. |
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| 3.
How much do I have to pay for a New Connection? |
An
estimate is prepared based on the site condition.
The cost depends on the location of the site i.e.,
distance from an existing power line. |
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| 4.
What are the options available to me in respect to Consumer Category? |
Depending
on the load requirement and the use the consumers
are categorized and have different tariffs and
enjoy different facilities. Such as
Class A - Industrial or Commercial consumers
having demand of 100 kVA and above and takes power
in HT, this category has two-part tariff and the
consumer is supplied with a HT switch gear.
Class B - Consumers having load less than
100 kVA come under this category and they have
a single part tariff.
Class C - Agricultural consumer. |
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| 5.
How often do I get the electricity bill, is it monthly? |
Yes
it is monthly, by the first week of every month
one should get their final bills. These bills
are generated using the meter readings being taken
by the engineers between 24th to 26th of each
month. You have to pay the bill within the due
date, which is 21 days from the bill date. If
you fail to pay within that time Late Payment
Surcharge will be levied. |
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| 6.
How do I pay my Electricity Bill? |
Payment
of the bill may be made in cash or by cheque or
by demand draft drawn in favour of DPSC Limited.
Payment should be made either to the Company's
Head Office at 8, Dr. Rajendra Prasad Sarani,
Calcutta- 700001 or at Central Office, Sanctoria,
Dishergarh, Burdwan - 713333. Detail timing may
be seen in the reverse of the bill. |
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| 7.
What do I do in case of a fault or power failure? |
Immediately
call the 24 hours customer service centers.
| In
Dishergarh zone call
- 0341
2510639
- 0341
2510520
- 0341
2511932
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| 8.
How prompt is the restoration process? |
| On
receiving the complaint the breakdown maintenance team (which is ready for round
the clock) is informed and the team reaches the site within half an hour. In the
mean time the customer service center tries to restore power from other alternative
sources available. |
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| 9.
How the quality of power being monitored? |
A
constantly vigilant team of engineers and support
staffs monitor the voltage and frequency of the
power supplied to the consumer, and any defiance
from the standard is being taken care of strongly. |
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| 10.
Is there any arrangement possible for consumers who wish to avail the facility
of "Hot Power"? |
| Yes
we do have the system, and at no extra cost of energy charges. However the consumer
if so wishes need to pay for the initial cost of building the system to supply
Hot Power at its doorsteps. |
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| 11.
How do I challenge an Electricity Bill or the performance of the meter? |
If
a consumer wishes to dispute to an energy bill
then he has the option of paying the current bill
on protest and then, through the dispute management
cell, the procedures of resolving disputes can
be followed. Our past record says our dispute
management team doesn't take too much time to
resolve these. In case of challenging the performance
of the meter a specific form is available and
a certain fee to be deposited to the testing of
the meter and metering equipment in presence of
the customer by our centralized testing department.
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| For any
technical matter contact-
Mr. Sadhan Dutta
Chief Engineer (T&D and Admin)
Central Office
Sanctoria, Dishergarh
Burdwan - 713333
Telephone- 0341 2520295 (Direct)
2520023/ 454 (EPABX) Fax- 0341 2520022
For any commercial
matter contact -
Commercial Department
Corporate
Office
Plot No.-X-1, 2 & 3 Block EP, Sector-V,
Salt Lake
Kolkata-700 091
Telephone- 033 2357 4308/4309/4310(EPABX)
Fax- 033 2357
3758
E-mail- info@dpscl.com |
